Refund policy

All Sales Are Final — Custom & Print-on-Demand Items All products sold by Hollywood Roastz are custom-made to order. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Damaged or Incorrect Items Contact us within 7 days of delivery at roastz@mailfence.com with a photo of the issue and your order number. If approved, we'll offer a replacement or store credit. No cash refunds except where required by law.

Non-Delivery Claims Contact us within 30 days of the estimated delivery date. Claims after 30 days are not eligible for resolution.

No Cancellations Orders cannot be cancelled or modified once placed — production begins immediately.

Lost or Stolen Packages We are not responsible for packages marked as delivered. Contact your carrier to file a claim.

Transit Damage We are not liable for damage during transit. Contact the carrier to file a damage claim.

Dispute Resolution Please contact us at roastz@mailfence.com before filing a chargeback. Chargebacks filed without prior contact may result in your account being flagged and future orders declined.

Refunds Approved refunds are processed within 10 business days to the original payment method. If 15+ business days have passed, contact roastz@mailfence.com.